Privacy Policy

This policy details how The Village Childcare Services (“The Village”) collects, uses and discloses the personal information which we collect during your interaction with The Village.

Your Privacy

At The Village, we are committed to protecting your privacy as an online visitor to our website and as a potential, former and/or current service user. We will sometimes ask customers for personal information such as your name, phone number, address, e-mail address, occupation, and other details as well as obtaining personal information from you when you undertake other activities such as when you provide feedback or contact our customer support.

If you are a job applicant, an employee, a volunteer or a contractor working at or with The Village, we may obtain personal information related to your role or undertaking with us which may include ID documentation, information on a job application, working with children checks, employment records, emails related to your role with us and other such details.

It may also be necessary for The Village to collect medical details, financial details, in the facilitation of services including information derived from emails, calls and meetings with you and/or others and such information may be regarding you, your family and/or your child/ren. This information is often but not solely collected during the enrolment of a child at The Village and is often necessary for us to collect in order to provide childcare services to the child such as by having in our possession accurate medical details of the child and to effect childcare fee reductions to service payments through the Child Care Subsidy system.

We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and we adhere to the Australian Privacy Principles and all of the customer data collected by us is secured against unauthorised use or access.

Personal Information Privacy

We collect financial information of parents and children to enable The Village to provide an education program and childcare for the child/ren. This includes satisfying the needs of the parents, the needs of the child/ren and the needs of The Village, and the services attended by the child/ren throughout the whole period the child is enrolled.

The Village may use personal information collected from you for the purpose of; providing you with information about your child’s education and care, to provide direct marketing material, managing and resolving complaints, processing payments including for the recovery of debt, day-to-day administration, and to satisfy legal and/or regulatory obligations of The Village and the service and to allow the discharge of its duty of care. The Village may share personal information between its services, such as when a child transfers from a LDC to an OSHC, or from one OSHC service to another OSHC service, under which circumstances, the service receiving the personal information may then only use the personal information for the purpose which it was originally collected by The Village.

The Village may disclose information about child/ren to; other services and educators at The Village, authorised state and commonwealth agencies, state education departments for transition to school purposes and/or liaison of child-focused and developed strategies and practices, people providing support to the service including medical practitioners and professionals, regulatory authorities, organisations providing funding related to the childcare of the child/ren including inclusion support funding, third-party products or services which have privacy policies in accordance to the Privacy Act 1998 (Cth) such as OWNA, parents, anyone parents authorise the service to disclose information to and anyone whom the services or The Village are required to disclose information to by law.

If you are a job applicant, an employee, a volunteer or a contractor working at or with The Village, your personal information collected by us may be used for administering your employment, job application or contract, for insurance purposes, for marketing the service and/or for satisfying the Village’s legal obligations, for example in relation to child protection legislation.

The Village will not sell, rent, or give away our employees’, our customers’ or any other persons personal information to other companies or any other legal entity for use in selling others’ products or services. The Village does partner with other organisations for the purposes of providing customers with enhanced internet services and other services which we offer. In providing such services, our business partners also may request personal information from our customers. Such information is provided only when it is required to achieve an undertaking with our partner and when we do so, we prohibit these business partners from selling or giving away our customer information and we require them to have a posted Privacy Policy.

Other than in the development of our website and in the provision of services to our customers, The Village will only supply your information to third parties in instances where we are required by law (such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request), for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights. If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise), customer information, which may include your Personal Data, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

Accessing and Updating Personal Information

A child and parent have the right to obtain access to any personal information which The Village or a service holds about them and to advise The Village and the service of any perceived inaccuracy. Children and parents will generally be able to access and update their personal information and we endeavour to provide a response within 14 working days where possible.

Requests to access personal information must be sent to The Village in writing and must include;

  • your name and contact details

  • the personal information you want to access

  • how you’d like access to the personal information (such as receiving a copy by email or post, or if you just want to look at the information)

  • if you authorise a person or organisation to access the personal information on your behalf

There may be a charge for providing you access to the requested personal information. Where a charge does apply, The Village shall inform you of the likely amount of the charge, if any, when you make the request.

Any charges will be based on factors such as but not limited to, the cost of staff searching for, locating and retrieving the requested information, and deciding which personal information is relevant to the request and staff reproducing and sending the personal information.

You may apply to access and make requests to update any inaccuracies by contacting management with the aforementioned details at:

admin@thevillagechildcarealbany.com.au

or

manager@thevillagechildcarealbany.com.au

There will be occasions when access is denied. Such occasions would include, but is not limited to the following circumstances;

  • where the release of the information would have an unreasonable impact on the privacy and safety of others,

  • where the release may result in a breach of a service's or The Village’s duty of care to the child,

  • where there is an existing or anticipated legal proceeding,

  • where it could prejudice an investigation being conducted by a law enforcement body.

Cookies

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. Our cookies tag each visitor’s browser with a random, unique number. The cookie simply assigns a number and does not disclose any personal information about the person using the browser. By noting where these uniquely numbered browsers go on our site, we can study traffic patterns and improve our site.

Security

The Village Childcare Services takes appropriate measures to keep your personal information confidential. Such measures include limiting access to customer information databases, communicating this policy statement to our employees, and establishing and enforcing penalties for violating this statement. We strive to ensure the security, integrity and privacy of personal information submitted to our website, and we periodically update our security measures in light of current technologies.

Links

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

Changes to this Policy

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy. If you have any questions or concerns at any time about our privacy policy or the use of your personal information, including if you would like to unsubscribe from our marketing list or would like to access or update any personal information, please contact management at:

admin@thevillagechildcarealbany.com.au

or

manager@thevillagechildcarealbany.com.au

Otherwise feel free to call us on 0466 981 397 and we will respond within 48 hours.